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Frequently asked questions
Quick answers about booking, pick-up and life on the road. Can't find it? Talk to a real person.
Booking & payment
Are there any extra driver fees?
No. Extra drivers are free.
What is included in the price?
Unlimited kilometres, 24/7 roadside assistance, linen, cutlery, crockery and cooking gear, and free maps.
How much is the bond, and what insurance options are there?
Risky Business has no daily fee. The bond is NZ$5,000 for the Tandem, NZ$7,500 for the Sixer, Quad and Tandem Deluxe, and AU$5,000 in Australia. No Worries has a $0 bond and costs NZ$30–40 a day depending on the vehicle, or AU$35 a day.
What is your cancellation policy?
31 or more days before pick-up is a full refund, less non-refundable card fees in New Zealand. 7–30 days is 20%. 1–6 days is 50%. On the day, or a no-show, is 100%.
How much is the deposit?
The deposit is 10% for direct bookings.
Pick-up & drop-off
What are the pick-up and drop-off times?
Pick-up and drop-off are 24/7 and contactless at every branch. Staffed hours are Monday to Friday, 8:30am to 4:00pm.
Can I do a one-way trip?
One-way hires are available subject to approval and are quoted at booking. There is no fixed one-way fee.
On the road
Is mileage unlimited?
Yes. Every hire includes unlimited kilometres.
What are road user charges?
Petrol vans pay no road-user charges in New Zealand. Only the diesel models do.
Who do I call if I break down?
New Zealand roadside assistance is AA 0800 581 581. Australia is 24/7 Roadservices Australia 1800 008 616.
Vehicles
Are your vans automatic?
Yes. All of our campervans are automatic.
What age and licence do I need?
Minimum age 18. New Zealand: a full licence, or an NZ restricted licence if its conditions are met. No learners. Australia: a full licence or P2 (green). A non-English licence needs a translation or an IDP.
No matching questions.