Privacy policy

This policy covers personal information collected through elementsrvworld.com by Elements World Limited (New Zealand) and Elements World Pty Limited (Australia).

The live Elements RV World site did not publish a privacy policy page, so this text was written for those two companies. It is meant to meet the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.

What we collect

If you email us, call us, or use a form on this site, we collect the details you give us: your name, email address, phone number, booking number and the message. Quote and booking steps are handled by our rental system, Rental Car Manager, which receives the depot, dates and driver age you submit.

The site also receives ordinary technical data from your browser, such as the pages you request and, on the live domain, a country hint used only to offer the Australian homepage once.

Why we use it

We use this information to answer you, prepare a quote, manage a hire, and meet our record-keeping duties. We do not sell personal information.

Who else sees it

Staff of the two companies can see enquiry and booking details they need for their job. Rental Car Manager processes the quote and booking. If you email us, your message is sent to reservations@elementsrvworld.com. We may also share information when the law requires it.

How long we keep it

We keep enquiry and booking records for as long as we need them to run the hire and to meet tax and legal duties, then delete or de-identify them.

Your rights

In New Zealand, the Privacy Act 2020 gives you the right to ask for access to personal information we hold about you, and to ask us to correct it. In Australia, the Privacy Act 1988 gives you the right to ask for access and correction, and to complain about how your information is handled. You can also complain to the New Zealand Privacy Commissioner or the Office of the Australian Information Commissioner.

Contact

Email reservations@elementsrvworld.com for a privacy request. New Zealand phone +64 9 950 2569. Australia phone +61 7 3543 3040.